​Welcome to Learn Lead Inspire

At Learn Lead Inspire, our goal is to help businesses:
​
        1.  Provide their customers or clients with the quality service experiences.
        2. Build a positive service reputation, driving customer loyalty and creating advocates of the business.
        3. Increase sales and improve overall performance.​

Through expertly designed training, tailored one on one coaching and professional consulting services, we are committed to helping businesses achieve their goals and become leaders in sales and customer service.

Training Programs

It's all too common for customers to walk away from a sales or service experience feeling underwhelmed and dissatisfied. Salespeople, shop assistants, consultants and service providers, often lack basic sales and customer service skills and offer little reason for customers or clients to do business with them.

​We understand in today's challenging environment, that every potential customer or client is extremely valuable therefore, we provide teams with easy to apply sales skills to not only maximise these opportunities but to encourage repeat business and customer loyalty.

As experts in sales and customer service, our training programs help businesses 'stand out from the crowd' by becoming leaders in providing outstanding service and experiences for their customers, resulting in increased business.
​​
Sales through Service is an interactive training program for salespeople, sales assistants, pharmacy assistants, consultants or any person responsible for the sale of products or services to customers or clients.  The program develops sales skills as well as expertise in providing an exceptional level of service.  Sales through Service can be run as a series of virtual workshops or as a full day face to face program.

Customer Service Essentials is an interactive training program, covering the crucial elements of customer or client service.  It is an ideal introduction to delivering a high level of service or, an excellent refresher for anyone who interacts with customers or clients as part of their role such as; receptionists, cashiers, service desks, concierge and sales assistants. Customer Service Essentials can be run as a series of virtual workshops or as a half day face to face program.

Sales through Service

Customer Service Essentials

Customised Training

Learn Lead Inspire understands every business is different, therefore, we are able to fully customise or develop face to face and virtual training programs to suit the requirements of any business of any size, from small businesses right through to large corporate.

We also have a background in working with industries who don't traditionally see themselves as being in 'sales' however, rely on the sale of products and services for their success including; pharmacy, hairdressing, hospitality and professional services.  We work to develop participants understanding of what sales is and how it is relevant to the industry, as well as developing skills that increase business while maintaining a positive service culture.

We work closely with our clients to understand the business requirements, objectives and its people, ensuring training meets the businesses learning and development needs, as well as achieving desired outcomes.

All the Tools you Need to Succeed

Coaching

Through one on one coaching, we take a unique approach with each individual, to develop their skills and enhance performance in sales (Sales Coaching), sales coaching others (Coach the Sales Coach) or upper level leaders personal and professional growth ​(Performance Coaching).  Coaching can be conducted as a follow up to training or, as a stand alone service.

Keynote Speaking

Our engaging and dynamic ​keynote speaker is available for any event including; conferences, trade shows, breakfasts, seminars, meetings and conventions.  
A range of topics are available, or we are able to tailor a presentation to suit your specific event, theme and audience.

Consulting

Mystery Shopping

​​Consulting in the areas of sales and customer service, we partner with a business, to obtain a thorough understanding of the business objectives, needs and challenges.  We then identify opportunities to help achieve these goals and obtain sustained growth.  Our continued guidance and support is provided throughout all stages of the consulting process; Review, Identification, Planning and Implementation.

Learn Lead Inspire offers both off the shelf or fully customised Mystery Shopping evaluations.   An experienced Mystery Shopper evaluates and provides useful and objective feedback on the level of service being offered to customers.  Mystery shopping provides an objective analysis, of areas needing improvement, training gaps as well as reasons to recognise and reward team members.

​​DISC ADVANCED® Assessments
​and Workshops

​As an Accredited DISC ADVANCED® Consultant, we conduct DISC ADVANCED® Assessments, report interpretation, coaching and facilitation.  DISC ADVANCED® is a behavioural assessment system providing individuals and teams with practical and usable information to achieve real results.
We facilitate a range of workshops such sales, customer service and leadership as well offering individual assessments with one on one coaching.​

“The only thing worse than training your employees and having them leave
is not training them and having them stay.”
Henry Ford