Sales & Customer Service Training | Consulting | Coaching | Virtual and Face to Face Training and Workshops
  • Home
  • About
  • Training
  • Coaching
  • Consulting
  • Keynote Speaking
  • DISC PROFILE
  • Contact
  • Blog

Blog.

View my profile on LinkedIn

vision and mission statements

23/11/2019

Comments

 
Picture
Many of us have worked for a business, who have spruiked a bold vision and mission statement, a fancy declaration of grand ideas and promises but taking no action to see these promises fulfilled.
No wonder people’s opinions of a vision and mission statement are torn.  On one hand, they see them as empty words, with the only intention of winning favour with customers or clients.  On the other hand, as an employee we want to feel part of something.  Knowing that the time, blood, sweat and tears we invest, is for more than just making someone else a lot of money.

There are several key elements that need to be considered for a vision and mission to be successful:

Create a realistic vision
The statement needs to be a clear expression of what the business is trying to accomplish, a common cause or purpose to work towards that people can connect with.  Employees need to be inspired to engage with the vision, through encouraging their involvement and creating an understanding of why it is of value or benefit to them personally and to the business.

Have a strategy to achieve the vision
The business needs to be committed to living and breathing the vision.  This includes having a clear strategy.  Breaking down that vision into bite sized chunks or tangible steps that can be understood and carried out in the real world. There should be structures in place to empower the staff which includes resources, relevant policies and procedures that help and not hinder that vision.
​
Develop the team to connect to the vision
For a vision to be realised, everything within the business needs to be in support.  Starting with clear communication throughout the organisation, with every department, at every level on board and clear on the part they play.

For people to be empowered to fulfill a vision, they must have the relevant skills and knowledge.  This means training and coaching to develop the team, allowing them to confidently put into practice what is asked of them. 

Lastly, the leaders in the businesses must display their commitment to the vision in everything they say and do.  Creating a climate that is supportive, motivated and positive.

A vision and mission statement can go either way, an expensive PR exercise that people roll their eyes at or, a morale lifting cause that give the team something to work towards.  The business must be genuinely committed to making that vision a reality, turning words into action.
Comments

    Author

    Juanita Miell-Sparks

    Archives

    June 2020
    May 2020
    April 2020
    March 2020
    February 2020
    January 2020
    December 2019
    November 2019
    October 2019
    September 2019
    August 2019
    July 2019
    June 2019
    May 2019
    April 2019
    March 2019
    February 2019
    January 2019
    December 2018
    November 2018
    October 2018
    June 2018

    Categories

    All
    Adding On A Great Service
    Characteristics Of A Great Leader
    Cutting Costs Versus Customer Service
    Different Customer Types
    Ensuring Group Training Is Effective
    Follow Up In Sales
    Hearing Vs Listening In Customer Service
    How Retail Can Save Pharmacy
    How To Turn A Complaint Into A Loyal Customer
    It's Part Of The Uniform
    Motivating A Team
    Reasons For Poor Customer Service
    Retailers In Trouble
    Sales And Professional Services
    Selling On Value Not Price
    Smile
    The Power Of Acknowledgement
    The Push Towards Self Service
    The Relationship Between Training And Coaching
    The Six P's Of Frontline Service
    Tolerating Poor Service
    Top Sales And Training
    Top Salespeople Don't Always Make Great Leaders
    To Tip Or Not To Tip
    Training Social Skills
    What Is Mystery Shopping
    Your Candidates Are Also Your Customers

Training and Services

Face to Face Training
​
Virtual Workshops
Consulting
Sales Training
Customer Service Training
Customised Training
​DISC ADVANCED® Assessments and Workshops
Sales Coaching
​Coach the Sales Coach
Keynote Speaking
​Mystery Shopping

Company


About Learn Lead Inspire
Our Values
About Juanita Miell-Sparks
Testimonials
Blog


Contact

MOBILE:      + 61 410 619 879
​EMAIL:         juanita@learnleadinspire.com.au
​ABN:            61 401 937 375



Picture
© COPYRIGHT 2020 ALL RIGHTS RESERVED.
  • Home
  • About
  • Training
  • Coaching
  • Consulting
  • Keynote Speaking
  • DISC PROFILE
  • Contact
  • Blog