We help businesses realise their sales and customer service potential.

​Our consulting services focus on the areas of sales and customer service, providing businesses with an opportunity to not only improve overall performance and achieve goals but to positively differentiate themselves in their industry.
 
We have a genuine desire to understand the objectives, unique needs and challenges of a business, to provide practical advice and support throughout the review, identification, planning and implementation stages of the consulting process.
 
Whether a business is reviewing their sales or customer service strategy or, the two simultaneously, we concentrate on the following:
 
Customer Service

• Review of the current level of service provided
• Identify needs and expectations of customers
• Identify opportunities to exceed customer expectations
• Develop a service system to provide customers with consistent and quality service experiences
• Ensure consistency between policies and processes and customer service
• Establish and implement service standards
• Identify any skill gaps
• Build a service culture throughout the business
• Ensure consistency of service across all areas of the business

 
Sales

• Review of the current sales process

• Develop a sales strategy
• Remodel or develop a sales process to maximise opportunities and enhance customer service simultaneously
• Identify any skill gaps
• Establish and implement sales and service standards
• Determine relevant KPI’s to measure sales performance
• Review the skill of management/leadership in driving and coaching sales performance
• Build a 'sales through service' culture throughout the business

Consulting Process

Industry Knowledge

​Our deep understanding and extensive knowledge of the sales and service industries, means we are able to provide valuable insight into areas such as:

• Market Trends
• Customer or Client Needs and Expectations
• Consumer Behaviours
• Competitor Activity
• Industry Challenges